Frequently asked questions (FAQ)

How do I contact you?

You can contact us via call/whatsapp +260 963525034 or email us at support@babyzambia.com

Our physical address is:

Baby Zambia
Shop 19B, Goldcrest Mall
Tokyo, Kamwala South
Lusaka
Zambia

What delivery options do you offer?

Lusaka deliveries are made directly to you. Furthermore they are usually at a meeting point like a shopping mall or other major attraction. For outside Lusaka. The deliveries are made via EMS. The delivery fee is to be paid by the customer upon collection of th

Can I track my order?

Yes, just please get in touch with us on: +260 963 525 034

What if I have a specific question about a product?

Please get in touch with us on: +260 963 525 034

When I place an order, how long does the delivery take and how much does it cost?

We deliver Monday to Saturday. Orders placed in Lusaka will be delivered same or the next working day. Orders over K250.00 will be delivered free of charge, orders below K250.00 will attract K50.00 delivery fee.

Orders outside Lusaka will be delivered via EMS and may take 24-48hrs depending on the delivery location. Orders below K1,000.00 will attract K50.00 posting fee, orders above K1,000.00 will be posted free of charge.

Can I amend or cancel my order?

Yes, just please get in touch with us on +260 963 525 034

Where is my local store?

Our physical address is:

Baby Zambia
Shop 19B, Goldcrest Mall
Tokyo, Kamwala South
Lusaka
Zambia